Refund Policy

BroncBuster Return & Warranty Policy:

BroncBuster prides itself on developing and carrying quality products that help advance the GEN6 Bronco platform. Although our goal is that you are pleased with the delivery and performance of our products, we understand that, at times, the return of a product may be necessary.

You may return unopened/ uninstalled items up to 30 days after date of purchase. Items returned will be subject to a 10% restocking fee. Items must be returned in their original packaging and packaging must be in sellable condition. The customer is responsible for shipping costs of returned parts unless the part was shipped in error or defective when received from us. Opened/ installed items may be returned for credit up to 30 days of purchase but only with the review and written approval of BroncBuster. Items will be subject to a 10%-15% restocking fee and customer is responsible for return shipping. Returned items after 30 days of purchase will not be accepted.

BroncBuster works hard to deliver exceptional quality. Unfortunately, occasionally parts may need to be returned. If an item(s) were shipped-in-error or defective the customer must notify BroncBuster of the error or defect within 30 days of receipt. Customer must contact BroncBuster at: orders@broncbustertx.com and must include: order number, description of item(s), reason for claim and photo of issue. Error or warranty returns may take 1-2 weeks to process depending on current inventory levels and shipping. BroncBuster will cover return shipping costs of all shipped-in-error or defective products.

-BroncBuster Warranty Clause-

BroncBuster Warranty

If any Product fails to comply with this warranty during the applicable warranty period, BroncBuster shall reimburse the cost of the Product as provided by the Warranty Program below.

BroncBuster warranty “AGAINST BREAKAGE”. Warranty against mechanical failure of the product for the original purchaser only.

“Mechanical failure” is defined as failure of a component function while operating under design constraints. BroncBuster reserves the right to deny any claim if the product is shown to be incorrectly installed or subject to collateral damage of surrounding components. BroncBuster is not responsible for any additional collateral damages to any components caused by or related to a BroncBuster product. BroncBuster is not responsible for any shop/labor hours related to installation or replacement of BroncBuster product.

All claims are subject to review and acceptance by BroncBuster in its sole discretion.

A photo of the damaged part will be required to complete warranty submission. Please have photos of the damaged components cleaned, clearly showing the broken part. Warranty claims without the photos will not be accepted or processed.

Warranty Exclusions:

  • Normal wear and tear
  • Intentional or willful destruction of product
  • Damage by casualty or due to accident, negligence, abuse, or misuse in shipping or use
  • Subjected to abnormal operation conditions
  • Stripped threads
  • Alteration or modification of the product
  • Failure from improper installation
  • Failure from other than intended use

 

Claims Procedure

BroncBuster’s obligation to review any warranty claim is subject to the following conditions:  

  • The claim must be submitted by BroncBuster’s direct customer, to BroncBuster at orders@broncbustertx.com within 90 days from the date of the failure and must include the following information:
    • Part number or application Make/Model/Year
    • Part description
    • Tire size (if applicable)
    • Additional product damage information
    • Conditions of use (Competition/Recreation/Work)

 

Remedy

BroncBuster shall reimburse:

  • The cost of parts only (subject to pre-established prices) to repair the Product; or
  • The cost of the replacement Product, whichever is less.

The following are not reimbursable under BroncBuster’s warranty:

  • Towing expenses
  • Meal and lodging expenses
  • Travel time or transportation expenses
  • Downtime expenses

In all cases BroncBuster shall make the final determination as to the appropriate reimbursement for any warranty claim.

 

If requested, the Product must be returned, freight collect, to BroncBuster for examination. BroncBuster shall determine that none of the above warranty exclusions apply and that the Product was defective when originally delivered to the purchaser. BroncBuster’s determination of warranty coverage shall be final in all cases. BroncBuster reserves the right to reject a warranty claim for any of the following reasons:

  • Original claim was filed after 90 days from the date of failure.
  • Claim information is insufficient.
  • Product was not returned for inspection as requested.
  • Product inspection does not substantiate claim or indicate a failure.
  • Damage due to accident, negligence, abuse or misuse.

Warranty Disclaimer

BRONCBUSTER’S WARRANTY HEREIN IS EXCLUSIVE AND GIVEN IN PLACE OF (a) ALL OTHER WARRANTIES FOR THE PRODUCTS, EXPRESS, IMPLIED OR STATUTORY, WHETHER WRITTEN OR ORAL, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE OR IMPLIED WARRANTIES ARISING FROM PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE, AND (b) ALL OTHER OBLIGATIONS, LIABILITES, RIGHTS, CLAIMS OR REMEDIES RESPECTING THE PRODUCTS, INCLUDING, BUT NOT LIMITED TO, ANY RIGHTS IN CONTRACT, TORT, OR STRICT LIABILITY AND ANY RIGHT ARISING FROM BRONCBUSTER’S NEGLIGENCE, ACTUAL OR IMPUTED. BRONCBUSTER’S OBLIGATIONS AND PURCHASER’S REMEDIES HEREIN ARE LIMITED TO THE REIMBURSEMENTS DESCRIBED ABOVE AND BRONCBUSTER SHALL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL, CONSEQUENTIAL AND OTHER DAMAGES, INCLUDING, BUT NOT LIMITED TO, ECONOMIC LOSS, LOST REVENUE, LOST PROFITS, OR LOSS OF USE OR DAMAGE TO OTHER PROPERTY.

Governing Law

This warranty shall be governed, interpreted and construed by and in accordance with, the laws of the State of Texas and all proceedings to interpret or enforce this warranty shall be brought exclusively in a state or federal court in Texas with jurisdiction.